UnfAirline
Continental UnfAirlines
Larry Kellner: CEO & COB
Jeffery Smisek: Pres.
Jim Compton: EVP Marketing
Dear Sirs:
I have written to you before concerning the lack of seats available (to any place a normal person would want to go) for the minimum miles (25,000) on your (N)One-pass system. That problem remains unabated.
Now, I come across a new, more ridiculous restriction in trying to use the None-pass system. Earlier this year, I had more than 50,000 miles in my account and was able to use them for 2 round trip tickets, one for myself and one for person “A.”
Today, I have 10,000 miles on account and person “A” has 40,000 miles in their account (10K + 40K = 50K). I am told that “we” cannot spend our 50,000 miles for 2 tickets because they are in separate accounts. How insane is that?
But wait! There is an answer! We can “transfer” miles from one account to another for a mere $15 per 1000 transferred. So, for $150, some clerk takes 30 seconds and inputs a change and now we can try to find some place that we can go to that is available for the minimum miles. This is pitiful and beyond reason.
One flight that I investigated had one seat occupied, yet none of the other 30+ were available to me for the 12,500 one way fare. I understand the computer system says that more than likely by the date of the flight “most” of the seats will go to customers paying hard cash. But, if I can hold out long enough, I may get a vacant seat 1 week or so before flight date. My plea to you is that whatever you must do to change your system, make it so that if a seat is “available” it should go to the first person who wants it. Otherwise None-pass remains a joke.
I presently use Southwest whenever they go to the same place as Continental due to your unchanged position on None-pass rules. They do not go to Knoxville TN, but I am considering using them to go to Nashville and renting a car to get to Knoxville since I cannot use my None-pass miles to my benefit.
I now make my credit card purchases with “Discover” rather than “Continental Visa” since I accumulate something that I can actually use (cash) without a hassle.
Sincerely,
Reverend Snodgrass
Larry Kellner: CEO & COB
Jeffery Smisek: Pres.
Jim Compton: EVP Marketing
Dear Sirs:
I have written to you before concerning the lack of seats available (to any place a normal person would want to go) for the minimum miles (25,000) on your (N)One-pass system. That problem remains unabated.
Now, I come across a new, more ridiculous restriction in trying to use the None-pass system. Earlier this year, I had more than 50,000 miles in my account and was able to use them for 2 round trip tickets, one for myself and one for person “A.”
Today, I have 10,000 miles on account and person “A” has 40,000 miles in their account (10K + 40K = 50K). I am told that “we” cannot spend our 50,000 miles for 2 tickets because they are in separate accounts. How insane is that?
But wait! There is an answer! We can “transfer” miles from one account to another for a mere $15 per 1000 transferred. So, for $150, some clerk takes 30 seconds and inputs a change and now we can try to find some place that we can go to that is available for the minimum miles. This is pitiful and beyond reason.
One flight that I investigated had one seat occupied, yet none of the other 30+ were available to me for the 12,500 one way fare. I understand the computer system says that more than likely by the date of the flight “most” of the seats will go to customers paying hard cash. But, if I can hold out long enough, I may get a vacant seat 1 week or so before flight date. My plea to you is that whatever you must do to change your system, make it so that if a seat is “available” it should go to the first person who wants it. Otherwise None-pass remains a joke.
I presently use Southwest whenever they go to the same place as Continental due to your unchanged position on None-pass rules. They do not go to Knoxville TN, but I am considering using them to go to Nashville and renting a car to get to Knoxville since I cannot use my None-pass miles to my benefit.
I now make my credit card purchases with “Discover” rather than “Continental Visa” since I accumulate something that I can actually use (cash) without a hassle.
Sincerely,
Reverend Snodgrass
posted by revsnodgrass | 8:43 AM
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