Payoff
Eternal vigilance is the price of liberty, among other things. Persistence can sometimes pay off as well. After haggling with the folks who answer the phones at MBNA Mastercard, I was moved to write to the head honcho and see if that would bring results:
B. L. Hammond, CEO MBNA
Dear Sir:
As I am unable to be satisfied by your “customer satisfaction representatives” and e-mail is a medium you eschew, I am forced to resort to “snail mail.”
I’m sure I am small potatoes in your scheme of things, yet I feel that thousands of us little people are your bread and butter and deserve better treatment than I have received.
I have been a customer of MBNA for almost 20 years and over the years have built up a credit limit of some 25 thousand dollars. I am 65 years old and have lately used my credit when special offers (usually less than 5%) are made. I have been successful in using this for other investments which far exceed those percentages.
Some 6 or 7 months ago a “special offer” was due to expire. I called your representative and was told they could not do anything but let the percent revert to 15+. So, I sold stock to pay off my MBNA. Low and behold , no sooner than the ink had dried, MBNA could now offer 4.7%. (Yes I know you get transaction fees)
Once again, I took advantage of your offer which is due to expire the middle of next month. Now comes the part that really irks me. I get in the mail an ad offering me “by invitation” to take advantage of a 5.9% rate (NOT INTRODUCTORY) I offered to pay off my present loan if that would allow me to take advantage of the new rate. I was refused. By the way, this is exactly the same “Pioneer” card which I hold. How can you offer 5.9% to unknown customers in a mass mailing yet withhold it from your longstanding loyal customers? You have until March 15th to fix this or I will pay off my card and close my account forever.
Yours truly,
Rev. Snodgrass
Post Script: 5.9% rate granted March 15th, with no notice sent or given to me.
B. L. Hammond, CEO MBNA
Dear Sir:
As I am unable to be satisfied by your “customer satisfaction representatives” and e-mail is a medium you eschew, I am forced to resort to “snail mail.”
I’m sure I am small potatoes in your scheme of things, yet I feel that thousands of us little people are your bread and butter and deserve better treatment than I have received.
I have been a customer of MBNA for almost 20 years and over the years have built up a credit limit of some 25 thousand dollars. I am 65 years old and have lately used my credit when special offers (usually less than 5%) are made. I have been successful in using this for other investments which far exceed those percentages.
Some 6 or 7 months ago a “special offer” was due to expire. I called your representative and was told they could not do anything but let the percent revert to 15+. So, I sold stock to pay off my MBNA. Low and behold , no sooner than the ink had dried, MBNA could now offer 4.7%. (Yes I know you get transaction fees)
Once again, I took advantage of your offer which is due to expire the middle of next month. Now comes the part that really irks me. I get in the mail an ad offering me “by invitation” to take advantage of a 5.9% rate (NOT INTRODUCTORY) I offered to pay off my present loan if that would allow me to take advantage of the new rate. I was refused. By the way, this is exactly the same “Pioneer” card which I hold. How can you offer 5.9% to unknown customers in a mass mailing yet withhold it from your longstanding loyal customers? You have until March 15th to fix this or I will pay off my card and close my account forever.
Yours truly,
Rev. Snodgrass
Post Script: 5.9% rate granted March 15th, with no notice sent or given to me.
posted by revsnodgrass | 9:17 AM
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